Hotel Puerto Palace

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About the property

Located in a quiet residential area of Puerto de la Cruz, Tenerife, at the base of the magnificent valley of La Orotava and only 10 minutes from the beach and downtown where you will find a variety of restaurants, shops and leisure spots worth exploring. The hotel offers the perfect atmosphere to enjoy your holidays. The 4-star Hotel Puerto Palace welcomes guests to spacious guestrooms (Family Suites, Doubles and Singles), all with private balconies, bathrooms equipped with hairdryers and make-up mirrors, telephone, satellite TV with an extensive assortment of international channels, mini-fridge, seasonal air conditioning and a safety deposit box. The panoramic gardens and terraces invite guests to relax while enjoying 2 swimming pools, one with a waterfall, 2 whirlpools and a children’s pool. Amenities include three panoramic elevators, free WiFi throughout the property, mini-golf, table tennis, volleyball, tennis, basketball, volleyball, petanque, children play area, and a naturalist roof top terrace (18+) with its own pool and whirlpool. For an additional charge guests can enjoy the Puerto Palace Gym, the Executive Spa, Massage Services and a Pilatus Studio. Dining and entertainment options include the buffet restaurant for breakfast and dinner, the terrace and bar for a la carte lunch, as well as the hotel bar and lounge which features evening live music and live shows.

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Popularity

8.5

Very good

General

7433

Tripadvisor 8/10

1530

Booking 8.6/10

5468

Expedia 8.2/10

435

Main services

Parasols

Safe

Coffee

Fax

Terrace

Internet access

Air conditioned

Restaurant

Games room

Outdoor furniture

Children playground

Luggage room

Diving

Babysitting service

Garden

Fishing

24-hour reception

Car hire

Laundry service

Cycling

Solarium

Fitness

Free Internet

Beauty salon

Smoking area

Soundproof room

Desk

Special dietary options

Family rooms

Hiking

Walking tour

Lockers

Security alarm

Currency exchange facilities

Sun loungers

Smoke detector

Heating

Tennis

Badminton equipment

Transfer service

Entertainment Area

Express Check-in/Check-out

Mini golf

Massage

Adapted for disabled

Swimming Pool

Aerobics

First aid kit

Fire extinguisher

Medical service

Bar

Housekeeping

TV lounge

Vending Machines

Non-smoking rooms

Shared bathroom

Elevator

Meeting room

Supermarket

Table tennis

Sauna

Tennis equipment

Snack bar

Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

8.2/10 Very good

Cleanliness9/10

Staff and Service8.6/10

Amenities8.2/10

Property conditions and facilities8.2/10

Location7.4/10

Neighborhood8/10

10 / 10

Richard

Lovely hotel, I had a nice room and I enjoyed the breakfast. Staff pleasant and helpful. I'll be staying again next year.

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12 Mar 2025

8 / 10

Matthew James Edward

Nice hotel, but absolutely nothing to do locally

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17 Feb 2025

10 / 10

Mihai

All is beautiful!

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18 Nov 2024

6 / 10

Jane

Dated hotel on outskirts of town.

The hotel is a bit dated and old fashioned and its clientele seem to largely be bus tours and package tourists. It is out of the central town area, up a hill, but it is an easy 25 minute walk down and there are buses to come up the hill from part of town. The swimming pool area is lovely and well maintained and the main attraction to the property. They allow smoking on balconies, encouraged by ashtrays on the balcony tables. This meant it was unpleasant to sit on the balcony or have my door open for fresh air. The staff were not friendly and can best be described as bored indifference, both the front desk and restaurant. I don’t think I saw one of them crack a smile let alone welcome a guest. The cleaning and bar staff were friendly as usual.

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8 Nov 2024

Information about the area

Puerto de la Cruz - Tenerife Norte, Spain

Puerto de la Cruz is a region situated on the north of the island of Tenerife. Declared of Tourist Interest in 1955, it brings together in attractive harmony both the traditional architecture of the island and the modernity. The coastal area contains several of the city's main attractions, such as the old harbor, the promenade and the Lago Martiánez complex of swimming pools designed by the Canary Islands architect César Manrique. Loro Parque is a zoo located on the outskirts of Puerto de la Cruz, where there is an extensive and diverse reserve of animal and plant species.

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What’s nearby

Sitio Libre Garden - 0.24 km
Taoro Park - 0.37 km
Church of All Saints - 0.43 km
Sortija Park - 0.53 km
La Paz Viewpoint - 0.53 km
Hermitage of San Amaro - 0.55 km

Getting around

(TFN) Tenerife, Tenerife Norte Los Rodeos, ES - 10.28 km

About accommodation

General

Air conditioning
Safety deposit box
Soundproof rooms
Family rooms
Heating
Designated smoking area
Minimarket on site
WiFi available in all areas
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Sauna
Happy hour
Live sport events (broadcast)
Fitness centre
Fishing
Table tennis
Games room
Hot tub/Jacuzzi
Mini golf
Diving
Beauty Services
Tennis equipment
Badminton equipment
Cycling
Fitness/spa locker rooms
Live music/performance
Tennis court
Fitness classes
Solarium
Aerobics
Children's playground
Hiking
Public Bath
Pedicure
Evening entertainment
Manicure
Make up services
Personal trainer
Massage
Open-air bath
Fitness
Walking tours

Services

Express check-in/check-out
Car hire
Private check-in/check-out
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Dry cleaning
Tour desk
Daily housekeeping
Shared lounge/TV area
Fax/photocopying
24-hour front desk
Babysitting/child services
Vending machine (drinks)
Currency exchange
Laundry

Safety features

First aid kit available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Hand sanitizer in guest accommodation and key areas

Physical distancing

Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Snack bar
Restaurant
Bar
Kid meals
Kid-friendly buffet
Wine/champagne
Coffee house on site
Special diet menus (on request)
Fruits

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Use of cleaning chemicals that are effective against Coronavirus
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Terrace
Sun terrace
Outdoor pool (all year)
Outdoor furniture

Pool and wellness

Pool bar
Pool with view
Swimming Pool
Swimming pool toys
Swimming pool
Sun umbrellas
Sun loungers or beach chairs
Heated pool
Kids' pool
Shallow end

Reception services

Invoice provided

Entertainment and family services

Board games/puzzles
Kids' outdoor play equipment

Languages

Deutsch
English
Español
Français
Português

About the rooms

The accommodation has 54 rooms:

Bedroom

Linen
Cots
Wardrobe or closet

General

Air conditioning
Trash cans
Safety deposit box
Smoke alarm

Services

Wake-up service

Room Amenities

Clothes rack
Drying rack for clothing

Bathroom

Body soap
Conditioner
Toilet paper
Hairdryer
Shampoo
Shower cap
Toilet
Towels
Private bathroom
Bath
Bidet

Media & Technology

Satellite channels
TV
Telephone
Flat-screen TV

Kitchen

Refrigerator

Outdoors

Balcony
Outdoor furniture

View

Sea view
Pool view

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Cost

Free

Pool 2

Location

Outdoor

Access

Kid-friendly

Restaurants

Restaurante #1

Access for guests and visitors
No reservation required

Internet

Coverage

Entire property

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 16:00 to 17:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots available subject to availability at this property.

Important information

From November 1 through April 30 in the dining room for dinner guests are required to wear long pants and sleeveless shirts are not allowedWhen booking half board, please note that drinks are not included.